69 councils have improved their websites following a MoneySavingExpert.com (MSE) campaign. Yet it’s crucial for carers who thought they weren’t eligible due to councils’ misinformation to check again, to make sure they’re not missing out on vital support.
MSE’s ‘councils that couldn’t Care less’ investigation (published in January 2026) revealed that one in five council websites in England and Wales – including seven London boroughs – displayed incorrect qualifying criteria about the live-in Carers Council Tax discount. This had potentially been the case since 2013 when eligibility criteria was extended.
This likely deterred a decent chunk of England and Wales’ up to five million unpaid carers from claiming, meaning they’d typically missed out on between £500 and £1,000 of support each year.
However, in the four months since publishing our investigation and contacting the councils individually, all 69 getting it wrong have significantly improved their online information, so that unpaid carers – some of society’s unsung heroes – are far less likely to miss out.
Martin Lewis: ‘Carers who’ve been rejected before should try again’
Carers are some of society’s most unsung heroes. They’re already hard done by, so even one council listing the wrong information – which risked deterring carers from claiming much needed help – would’ve been one too many. The fact our investigation found dozens of councils were doing it, and most likely since 2013, was a disgrace.
I am thankful though that in the four months since we launched our report, all the councils identified in our investigation have now fixed the mistakes and made things clearer – this prompt action helps.
However, it remains the case that over the years, many unpaid carers have likely been put off from applying, or wrongly rejected, for this support. So, I would encourage all carers who thought they weren’t eligible after previously checking councils’ websites to check again (use Carers UK’s help pages if you’re unsure).
If you did miss out due to councils’ poor info, ask for a backdated discount to the point of first eligibility, though different councils have different rules.
‘This is a positive change enabling carers to better access financial support’
Helen Walker, chief executive at the charity Carers UK, said: “We’re incredibly grateful to MoneySavingExpert and Martin Lewis for shining a light on this issue because every penny counts for unpaid carers. Caring often brings significant extra costs, including higher energy bills, and many carers have to reduce their working hours or give up work altogether to care, making it even harder to make ends meet.
“The fact that all 69 councils highlighted have corrected misleading information on their websites about Council Tax discounts is an excellent result for this investigation.
“Councils must recognise the pressures many carers are facing, with caring responsibilities leaving little time or energy to navigate complex systems or unclear guidance. We’re pleased to see positive change enabling carers to better access the financial support they are entitled to, and we would encourage carers living in the areas identified to check again to see if they may be eligible after all.”
Who can get Carers Council Tax discount – and what councils were getting wrong
Live-in carers who can get the Carers Council Tax discount may include those where a parent is looking after an adult child, an adult child looking after a parent, and adult siblings looking after an adult brother or sister.
The person being cared for must receive one of six disability benefits (see below for more on this) – but it’s some of the most common disability benefits that councils were missing from their info.
We checked the online information – websites, PDFs, application forms – of over 200 councils (there were 318 responsible for Council Tax billing in England and Wales in 2025/26).
Our spot check found that 69 had incomplete or incorrect qualifying criteria. A further 80 councils failed to include any easily available information online about the qualifying benefits needed to get the discount.
The Government wrote to councils after our report
Following our investigation, the UK Government issued a letter to English councils in February 2026 which, among other things, encouraged local authorities to prioritise the accuracy of Council Tax support information, including the Carers discount.
Sir Ed Davey, leader of the Liberal Democrats, also said he would “talk to” councils displaying incorrect information about the live-in Carer discount after being quizzed about our investigation on ITV’s Good Morning Britain.
MSE was first alerted to the issue by a user who got in touch after telling us they were incorrectly rejected for the discount by their council and said they only managed to successfully claim with help from a specialist charity.
The likely cause of the problem was many councils hadn’t updated their websites since Carer rules changed in 2013
The live-in Carer Council Tax discount means the carer is disregarded for Council Tax purposes. So, if they were the only person in the house with the person they’re caring for, it’s as if there’s only one person resident, so that household would be eligible for the 25% single person discount (this discount could increase if the person being cared for is eligible for the ‘Severe Mental Impairment‘ disregard too).
To qualify for the live-in Carer discount:
Applicants need to provide at least 35 hours of free care a week to somebody in their household who isn’t a spouse, partner or child under 18.
The person being cared for needs to be receiving one of a number of qualifying benefits. Prior to the reforms in 2013, these were:
– Attendance Allowance – higher rate.
– Constant Attendance Allowance – increased amount.
– Disability Living Allowance – care component, higher rate.
– Disablement Pension – increased rate.Since 2013, it has also included the following – and it is these benefits that councils largely mistakenly excluded:
– Armed Forces Independence Payment – any amount.
– Attendance Allowance – lower rate.
– Disability Living Allowance – care component, middle rate.
– Personal Independence Payment – daily living component, enhanced rate.
– Personal Independence Payment – daily living component, standard rate.The qualifying benefits needed for the live-in Carer Council Tax discount differ in Scotland, so this didn’t form part of our investigation.
Our investigation showed that a majority of the 69 offending councils wrongly stated that people being cared for on these benefits:
Only qualified if they were being paid the higher rate of Attendance Allowance, Disability Living Allowance and Personal Independence Payment.
Did not mention Armed Forces Independence Payment or Personal Independence Payment at all.
Or, in the worst cases, it was a combination of these issues, plus more.
The full list of the 69 councils
This is the full list of all 69 councils that were displaying incorrect information, and which have now updated their online information. All now mention all six qualifying benefits, though some do use jargony language in places.
Region | Council |
|---|---|
East Midlands | Bolsover Derby Harborough High Peak Hinckley and Bosworth North West Leicestershire Rushcliffe South Derbyshire South Kesteven West Lindsey |
East of England | Braintree Broxbourne Huntingdonshire North Hertfordshire North Norfolk Stevenage Uttlesford |
London | Barnet Bromley Camden Haringey Hounslow Merton Waltham Forest |
North East | Gateshead South Tyneside |
North West | Blackpool Burnley Fylde Pendle Rossendale |
South East | Adur Brighton and Hove Cherwell Chichester East Hampshire Fareham Gravesham Hart Runnymede Rushmoor Slough South Oxfordshire Spelthorne Swale Tandridge Tunbridge Wells Vale of White Horse Wealden West Berkshire Windsor and Maidenhead Worthing |
South West | Cheltenham Gloucester North Somerset Plymouth Swindon |
West Midlands | Lichfield Sandwell Staffordshire Moorlands Stoke-on-Trent Wyre Forest |
Yorkshire and the Humber | Calderdale North East Lincolnshire North Yorkshire Sheffield Wakefield |
Wales | Denbighshire Merthyr Tydfil |
List correct as of Tuesday 12 May 2026.
Further guidance on Council Tax support can be found in our Council Tax Discounts guide.
This article is from- https://www.moneysavingexpert.com/news/2026/05/council-tax-carer-discount-info-fixed/
